FAQ

1. What languages are your tours in?

All our group tours are organized on English, but private tours can be also organized in Italian, German, French, Spanish etc.

1. Are your group tours organized throughout the whole year?

We organize land group tours with guaranteed departures from April 10^th until October 15^th, while our boat group tours are organized within period 1^st May until 30^th September. However, if you are travelling off our group tour season, you are welcome to contact us for an offer as in case of more inquiries, there is a possibility to open an extra group.

3. What size are your land group tours?

Our group size usually depends on the season you are travelling in. For example in high season group size is usually larger then in low season. Our usual group size is 36 people, but it can go sometimes up to 52 people.

4. What size are your boat group tours?

Good things come in small packages, which is why we keep our boat group sizes down. Maximum number of passengers on board is 12.

5. What type of boat do you use for the Island tours?

Our island tours are organized with comfortable speedboats which enable us to visit several islands in one day. For our group tours we use Mercan Yacht 10.50, while private tours are organized with Jeanneau Prestige 34, Jeanneau Merry Fisher 7,50 and Jenneau Cap Camarat 7,5 CC.

6. Who will be my tour guide?

While we can’t tell you who your tour leader is prior to departure, we can tell you they will be awesome. Our tour guides are experts in their regions, some because they’ve been travelling there for years, others because they’re local to the region and can’t wait to show you around. On some tours you may also have expert local guide for that destination.

7. Are you familiar with each guide and can we be assured that they speak English well?

All our tour guides are carefully selected, trained, educated and all certified by Croatia Tourism Administration and therefore fluent in English. They are also our full time employees.

8. Who should I look for on the meeting point?

All our vehicles and boats have a sign PORTAL travel agency, so you shouldn’t have problem identifying our group. Moreover, our tour guides tend to have white T-shirts with our logo.

9. Why should I provide my mobile phone contact number as it is very expensive to use it abroad?

It is very important for us to have your contact phone number. We will only contact you in case of emergency, if we can not find you on the pick up location etc.

10. Which items should I bring with me on your tours?

For each of the tours on our website, we have a section with useful tips where you can find information regarding what to wear, items to bring, etc.

11. Do you have enough space on your vehicle to store my luggage while on the tour?

You are welcome to bring your luggage on our land tours, but please make sure to advise our travel consultants when booking about your intention and the size of your luggage.

12. Are there age restrictions on your trips?

For the majority of our trips there is no age limit. However, minimum age to attend Plitvice lakes group tour or Blue Cave and Hvar group boat tour is 3 years old. An adult must accompany all children under the age of 18. Our tours don’t have a maximum age limit, but we advise our senior passengers to check difficulty of each tour on tour overview web site.

13. What is the difference between your private and group tours?

Our group tours offer a perfectly organized and balanced itineraries, with guaranteed reliability, comfort and safety. They are provided by highly trained and educated tour guides and drivers which tend to create a friendly atmosphere among participants on the tour. Group tours do not include entrance tickets (Krka Waterfalls and Plitvice National Park), but we will reserve a ticket for you. On the other hand, our private tours offer an opportunity to adapt to your special wishes and needs, from the start time, place, walking pace etc. Also, certain private tours include entrance fees for their main attractions, as well as skip the line benefit, which makes your trip even more carefree.

14. Do you provide international airfares?

Portal travel agency does not arrange airfare to or from Croatia because it is generally cheaper for you to book your flights directly with the airlines. If you need some advice or help our travel consultants can help you.

15. Can you help arrange my travel visas?

Requirements for travel visas vary widely depending on your nationality and your destination.  We are unable to arrange visas on your behalf, so we recommend to visit official websites of countries you wish to visit that will help you determine if visas are required. If you do require a visa you can arrange them yourself or use the services of a travel agent or visa processing company.

16. Can I cancel my reservation of a tour in case of expected bad weather conditions?

Our cancellation policy guests can find under section Terms and Conditions on our website. All our land group tours have guaranteed departures no matter the weather conditions expected that day. However, the boat tours are highly dependent on weather conditions and organized only when they are suitable for a safe speedboat ride, in that case we reserve the right to cancel the tour due to safety.

17. What if I arrive late and miss my tour?

If you are late due to unforeseen circumstances or delays, please call the emergency contact number located on your voucher. For more information about reimbursement, please see our Terms and conditions.

18. Can I join the tour later or leave it before it ends?

It’s extremely difficult to join a tour after it has begun. It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. Although you won’t be reimbursed for any portion of the tour unused, you can opt to sign off the tour if you need to leave at a certain point for any reason.

19. Are there child car seats available in your vehicles?

We have childseats, but guests are kinly asked to inform us when booking about their need for a childseat and child’s age.

20. Are there any meals or drinks included?

Meals and drinks are not provided on our tours, only during our Blue Cave and Hvar island group tour we have bottled water on the boat which is on guest’s disposal.

21. Are pets allowed on your tours?

Pets unfortunately are not able to attend our tours.

22. I wish to book your group tour, but I am arriving in Split port on a cruise.

For our clients coming from a cruise ship, we have prepared a „Shore excursions“ section on our website where you can see our full offer of our tours customized for cruise ship visitors.

23. What is the difference between Plitvice lakes National park and Krka National park?

If you are joining the tour from Split, Krka National park is closer than Plitvice lakes. Plitvice lakes are UNESCO world heritage site and are the most visited national park in Croatia, while Krka is the second most visited. You can swim in the Krka river by the Skradinski buk waterfall, while swimming in Plitvice lakes is strictly prohibited. The walking tour in Plitvice lakes, which includes tram and boat ride, is longer than the one in Krka National park.

24. How does tipping work in Croatia?

At the end of your trip, if you’re happy with the service you received, providing a tip for the staff – though not compulsory – is appropriate. While it may not be customary to you, it’s of great significance to the people who will take care of you during your tour, inspires excellent service, and is an entrenched feature of the tourism industry.

1. How difficult is the walk on the Plitvice Lakes group tour? 

At this level you can expect moderate walks on maintained walking paths without the need for any technical requirements but with some minor obstacles. Walking time is around 4 hours with slight alterations in altitude.

The group tour is not recommended for children under the age of 3 and persons with mobility issues.  Private tour is suggested as an alternative in that case as the pace and route can be completely adjusted to guests attending the tour.

2. Is there any free time during the group tour to Plitvice so that we can walk in the park on our own?

Tour at the Plitvice lakes National park includes walking, boat ride and panoramic train ride and takes approximately 4 hours.  Unfortunately there is no free time provided in the park itself due to lack of time and huge area where you can easily get lost. On the tour you are accompanied by a knowledgeable tour guide who you follow around while he shows you all the sights you could miss walking by yourself.

3. How long is the ride to Plitvice lakes national park from Split?

The ride itself takes approximately 3 hours but your tour guide will do it’s best to entertain you with interesting stories from Croatia’s past and present so you don’t even feel the ride. We also make short stops during the ride to use the toilet and stretch you legs.

4. What is your route at Plitvice Lakes National park and do we visit the whole area?

Walking tour in the park takes approximately 4 hours, including boat and tram ride and you will visit both upper and lower lakes. Since there are many paths in the area, our guides tend to choose the most suitable one regarding the conditions on certain day.

5. Should I bring my swimming suite on your tour to Plitvice Lakes National park?

Please be advised that bathing or swimming in the Plitvice lakes is strictly prohibited.

6. Are the lakes in Plitvice Lakes dried out during summer?

No, lakes have water all year round.

7. Can I bring stroller for my child during the tour?

You can bring strollers on the tour, but we definitely do not suggest you to bring it in the national park due to uneven surfaces we walk on which makes it very hard for strollers and you would need to carry them around a lot. Please take in concern that baby carrier might be a much better option.

8. Why is the price of your Plitvice Lakes group tour higher in July and August?

Please bear in mind that the price of the entrance tickets is considerably higher at that time and therefore we needed to increase the price of our tour.

1. Can I bring my luggage on the tour?

As this is a tour including transfer between two destinations, we expect you to have your luggage with you and you are very welcome to bring it with you. It will be kept safely in our vehicles during your sightseeing tour so you do not have to worry about that while exploring the national park.

2. Where is the pick up and drop off location?

This tour offers DOOR-TO-DOOR transfer service – pick up and drop off at all main hotels and private accommodations reachable by our tour bus. When booking, please leave a comment regarding your accommodation addresses and if you need any help, just contact our agents. If your accommodation is located in a pedestrian zone where we do not have access, we will gladly send you instructions how to reach the nearest pick up point.

3. Can I be dropped off at the airport after the tour?

Please be advised that a group tour is not recommended in case you have to be at a certain time at the airport for your flight as there is always a chance that the itinerary may be adjusted due to the traffic, flooded trails in the park or bad weather conditions. You are welcome to contact us, inform us of your flight time and we will then check what can we offer you.

1. Does your tour include a boat ride at the national park?

Boat ride is not part of our group tour itinerary as we have estimated that it would be better for our guests to have more free time by the waterfalls to swim and explore the area, then to wait in the lines to get on the boat.

2. Is the entry fee to Cathedral of St. Jacob in Sibenik included?

During time in Sibenik, visit to the interior of the cathedral is only optional. If you wish to go in, the entrance costs 15 HRK for adults, 5 HRK for children.

3. Where else can we have lunch beside the option offered?

If you don’t wish to have the offered option for lunch, you can either bring your own food or buy something in the park.

4. Where can we leave our belongings while swimming in Skradinski buk area?

Unfortunately there are no locker rooms in the area, but we can say that so far our clients never had any bad experience regarding the thefts. However you can always leave your belongings on the bus which is locked all the time.

5. How much time we will have for swimming?

In the Krka national park you can swim in two places – Skradinski buk waterfall and Roški waterfall. In the first place you will have approximately 2 hours free time as well as in the second one. Please mind that in Roški waterfall we usually have lunch.

1. Why do I need to bring my passport?

Guests should have a valid travel document as we are crossing the border with Bosnia and Herzegovina. Please be advised that you are solely responsible for having valid documents during the tour.

2. How much free time do we have in Dubrovnik and what can we do?

There is about 4 hours time to spend in Dubrovnik, among which is 1 hour walking tour with local guide and 3 hours of your free time to climb up the city walls, visit one of the museums and have lunch.

1. Why do I need to bring my passport?

Guests should have a valid travel document since Mostar is situated in our neighbouring country Bosnia and Herzegovina. Please be advised that you are solely responsible for having valid documents during the tour.

2. Which currency is accepted in Bosnia and Herzegovina?

Official currency in  Bosnia and Herzegovina is Convertible Mark (BAM), but most of the tourist places like souvenir shops and restaurants accept also payment in HRK and in EUR or even by credit card.

3. What if all participants on the tour wish to visit Međugorje, but I want to go to Kravice Waterfalls?

After visiting Mostar, each of the guest has a choice of visiting either Međugorje or Kravice and it is not decided by the majority which place are we going to visit. We will go to both and you will have free time there.

4. Do I have enough time to climb up the Apparition hill in Međugorje?

Drop off point in Međugorje is by the Saint James church in the centre of the town. The Apparition hill is another 2,5 km away and to climb up it takes about 30 mins so usually there is not enough time to do so.

1. Can I swim and dive in the Blue Cave?

The cave is protected, therefore swimming and diving are not allowed. The lenght of the time you will spend inside the cave is limited by the concessionaire, 15 minutes per boat.

2. Do you provide snorkeling gear?

You can use our snorkeling gear, just ask your captain to give it to you.

3. Is there an age limit for participating on this tour?

We consider that this tour is not appropriate for children under the age of 3. Moreover, the tour is not recommended for pregnant women and participants with serious back problems .

4. How many islands are visited during this tour?

We visit total 5 islands – Bisevo island, Vis island, Ravnik island, Budikovac island and Hvar island

5. Can I cancel in case of bad weather conditions?

Tour is a subject to favourable weather conditions. In case of unsuitable weather conditions, we deserve the right to cancel the tour as the safety of our guests is our primary concern. Our guests will be given the option of an alternative date (depending on availability) or full refund.